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Refund Policy

Refund Policy and Cancellation Policy

At Mart Traders LLC, we are committed to delivering high-quality services that meet your expectations. Please review our Refund and Cancellation Policy below.

Refund Policy

30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on new purchases. If you’re not satisfied, you may request a refund within 30 days of receiving the service. Refunds will be processed within 30 working days, either as credits or direct deposit to your bank account.

Refund Process:

  • Refunds will be made to the original payment method used.

  • Provide your account details and refund reason to our support team.

  • Website-related refunds or dissatisfaction claims require proper client approval.

Circumstances for Refunds:

  • Non-Delivery: Contact us within 30 days if you do not receive the delivery email.

  • Download/Unzipping Issues: Contact Technical Support within 30 days to resolve issues.

  • Major Defects: Report issues within 30 days. If not fixed within 72 hours, you’ll receive a refund or replacement. Server access may be required for resolution.

  • Product Not-As-Described: Report within 30 days with clear evidence. Complaints based on incorrect expectations are not eligible.

Children’s Policy

Our services are for users aged 18 and above. We do not knowingly collect data from children under 13. If we learn that a child has provided personal information, we will delete it and cancel the order immediately.